Ashland, MA, June 27, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has extended its award-winning managed services with propensity scoring, dynamic returns and operational segmentation analytics. By building these advanced proactive and predictive analytics into its post-sales service offerings, the company is helping global clients, like Dell EMC, quickly achieve superior outcomes through extremely efficient, targeted and intelligent operations.
“Analytics has always been a core part of OnProcess’s managed services. It’s what enables us to deliver such strong results for our clients,” said Mike Wooden, CEO of OnProcess Technology. “Now, as post-sale supply chains grow more complex and dynamic, we’re building even more advanced analytics into our offerings. By operationalizing propensity scoring, dynamic returns and operational segmentation, we’re giving global businesses a unique advantage – making it easy to predict what was unknowable, act swiftly and deftly, and deliver targeted results that make them much more competitive and profitable. This also makes it much simpler for clients to adopt outcome-based models, where we share the risks and rewards of achieving their goals.”
OnProcess post-sales managed services are built for flexibility, powered by advanced analytics and delivered via OPTvision, OnProcess’ proprietary micro-analytics and visibility platform.
“By providing advanced analytics through OPTvision, OnProcess enables Dell EMC to better understand cost avoidance opportunities and drive greater efficiencies within our post–sale support landscape,” said Mark Deitemeyer, Senior Director Dell EMC. “This is another great example of how OnProcess continually innovates to deliver additional value to our business.”
This advanced form of predictive analytics forecasts which behaviors have a probability of occurring, or not occurring, so clients can plan and execute actions around them.
OnProcess’ propensity scoring methodology cross-references and analyzes more than a hundred nuanced factors relevant to the processes clients want to affect. The company examines this many variables so it can drill down in excruciating detail to uncover root causes and remedies. OnProcess looks at the range of propensities, not just those that are high, because even those at the lower-end of the spectrum can inform actions that result in dramatic improvements.
The products customers are returning may not be the ones businesses need most. There may be other, higher-demand devices they want to get back faster, to put into repair and replenishment and reduce new purchases. Or, perhaps they’re in danger of missing profit goals because agents have been focusing recovery outreach on the vast amount of low-value products that haven’t been returned. If they switched focus to the smaller number of outstanding high-value parts, they’d meet their goal faster.
OnProcess Dynamic Returns makes it easy to target recovery outreach based on the parts clients deem critical right now. It provides a smart, fast way to pursue equipment that will drive ROI higher, reduce new buys and improve spare parts planning in ways that drive optimization. And it enables clients to keep up with their evolving business needs by making changes on the fly to update segmentations, business rules and tiering. Using OPTvision, OnProcess instantly categorizes, and re-categorizes, segments based on part, rate and velocity.
OnProcess identifies customer segments and prescribes and implements targeted actions informed by propensity scoring. If clients already segment customers, for instance, by platinum, gold and silver, OnProcess builds that into business rules, which it writes along with the client. Typically, OnProcess separates high-performing, well-served groups (those likely to succeed) from those that are under-performing. These latter, higher-risk segments often account for 10 percent or more of the population.
Customers at risk are red-coded, flagged and automatically pulled aside for simple, fast and improved exception management. For example, if there’s a propensity for products purchased in a particular region to be returned and deemed No Trouble Found (NTF), OnProcess may institute a proactive outreach program to educate customers in that geography about how to use them. Clients can use the NTF root cause analysis to enhance product quality and better negotiate terms with their component suppliers. In a similar vein, they can apply insights about high-value, high-demand products that are unlikely to be returned to forecasting and planning initiatives.
To learn more about OnProcess’ analytics-fueled managed services, register here to attend the complementary webinar, Applying Advanced Analytics to Enhance the Service Supply Chain, on Thursday, June 29, 2017 at 11:00am ET.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. Follow @OnProcess www.onprocess.com
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